Frequently Asked Questions (FAQ)
# Frequently Asked Questions (FAQ)
Welcome to PenArtTR. Below you'll find answers to the questions we receive most frequently. If you need further assistance, please contact our customer support team.
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## Do you ship internationally?
Yes. We proudly ship our products worldwide using trusted international shipping carriers.
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## How long does shipping take?
Estimated delivery times are:
• Europe: 2–7 business days
• North America: 3–10 business days
• Asia: 3–10 business days
• Other countries: 5–15 business days
Delivery times may vary depending on customs clearance and local courier services.
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## When will my order be shipped?
Orders are usually prepared and shipped within **1–3 business days** after payment confirmation.
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## Will I receive a tracking number?
Yes.
As soon as your order is shipped, you'll receive an email containing your tracking number.
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## Do you offer personalized calligraphy pens?
Yes.
Many of our calligraphy pens can be personalized with custom engraving.
Please note that personalized products cannot be returned unless they arrive damaged, defective, or incorrect.
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## What payment methods do you accept?
We accept secure payments through the payment methods available during checkout.
Depending on your country, available payment methods may vary.
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## Are payments secure?
Absolutely.
All payments are processed securely using trusted payment providers.
PenArtTR never stores your complete payment card information.
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## Do I have to pay customs duties or import taxes?
International orders may be subject to customs duties, VAT, or import taxes depending on your country's regulations.
These charges are the responsibility of the customer.
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## Can I return my order?
Yes.
Unused products may be returned within **30 days** after delivery, according to our Returns & Refunds Policy.
Customized or personalized products are not eligible for return unless they arrive damaged, defective, or incorrect.
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## What should I do if my order arrives damaged?
Please contact us within **7 days** after delivery.
Include:
• Your order number
• Photos of the product
• Photos of the shipping package
We'll review your request and provide the appropriate solution as quickly as possible.
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## Can I cancel my order?
Orders may be cancelled before they are shipped.
If your order has already been processed or shipped, cancellation may no longer be possible.
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## How can I contact PenArtTR?
Email:
support@penarttr.com
We usually respond within one business day.
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Thank you for choosing PenArtTR.
We appreciate your trust and look forward to serving calligraphy enthusiasts around the world.