Privacy Policy
# Privacy Policy
Last updated: August 9, 2026
At PenArtTR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit https://penarttr.com, communicate with us, or place an order through our online store.
## 1. Information We Collect
Depending on how you interact with our website, we may collect information such as:
- Name;
- Billing and shipping address;
- Email address;
- Phone number;
- Order and transaction information;
- Payment-related information processed by our payment providers;
- Order history;
- Device and browser information;
- IP address;
- Cookies and similar technologies;
- Website usage and interaction data;
- Information you provide when contacting customer support.
We only collect information that is reasonably necessary to operate our store, provide our services, process orders, and meet applicable legal obligations.
## 2. How We Collect Information
We may collect personal information:
- Directly from you when you place an order, contact us, or provide information through our website;
- Automatically through cookies and similar technologies when you use our website;
- From service providers that help us operate our online store, process payments, prevent fraud, fulfill orders, provide analytics, or deliver other necessary services.
## 3. How We Use Your Information
We may use personal information to:
- Process, fulfill, and deliver orders;
- Process payments and refunds;
- Provide customer support;
- Communicate with you regarding orders, returns, refunds, or other requests;
- Maintain and improve our website and services;
- Detect and prevent fraud, abuse, and unauthorized transactions;
- Maintain the security and functionality of our website;
- Comply with applicable legal, tax, accounting, and regulatory obligations;
- Send marketing communications where permitted by applicable law and, where required, with your consent.
## 4. Payment Information
Payments are processed through the payment methods and payment providers available during checkout.
PenArtTR does not store complete credit or debit card numbers.
Payment providers may collect and process payment information according to their own privacy policies and security procedures.
## 5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
- Enable essential website functionality;
- Remember user preferences;
- Maintain shopping cart and checkout functionality;
- Understand how visitors use our website;
- Analyze website performance;
- Help prevent fraud and improve security;
- Support advertising or marketing functionality where applicable.
Where required by applicable law, non-essential cookies will be used subject to the appropriate consent choices.
You may also manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of certain parts of our website.
## 6. How We Share Personal Information
We do not sell or rent personal information in the ordinary meaning of those terms.
We may disclose personal information to service providers and other parties when reasonably necessary to operate our business, including providers that assist with:
- Website and e-commerce hosting;
- Payment processing;
- Order fulfillment;
- Shipping and delivery;
- Fraud prevention and security;
- Analytics;
- Customer support;
- Marketing and advertising, where applicable;
- Legal, accounting, or regulatory compliance.
We may also disclose information where required by law, regulation, court order, or another valid legal process.
Service providers may process personal information according to their own privacy policies and applicable agreements.
## 7. International Data Transfers
Because we operate an online store and may use international service providers, personal information may be processed or stored in countries other than your country of residence.
Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.
## 8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including processing orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and applicable legal obligations.
## 9. Data Security
We use reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.
## 10. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:
- Request access to your personal information;
- Request correction of inaccurate or incomplete information;
- Request deletion of personal information where applicable;
- Object to or request restriction of certain processing activities where applicable;
- Withdraw consent where processing is based on consent;
- Request a copy of certain personal information;
- Exercise other privacy rights available under applicable law.
To submit a privacy request, please contact us at support@penarttr.com.
We may need to verify your identity before completing certain requests.
Your rights may be subject to exceptions or limitations under applicable law.
## 11. Marketing Communications
Where permitted by applicable law, we may send promotional or marketing communications to customers who have chosen to receive them or where another lawful basis applies.
You may unsubscribe from marketing emails at any time by using the unsubscribe option included in the communication or by contacting us.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional communications relating to your orders or customer service requests.
## 12. Third-Party Services and Links
Our website may use or link to third-party services, including e-commerce platforms, payment processors, shipping providers, analytics services, and other service providers.
These third parties may process information according to their own privacy policies.
PenArtTR is not responsible for the privacy practices of independent third-party websites that you choose to visit.
## 13. Children's Privacy
Our website and products are not specifically directed toward children.
We do not knowingly collect personal information from children in violation of applicable law.
If you believe that a child has provided us with personal information inappropriately, please contact us so that we can review the situation and take appropriate action.
## 14. Legal Compliance
We may process, retain, or disclose personal information where reasonably necessary to comply with applicable laws, regulations, legal obligations, or valid requests from public authorities.
## 15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technologies, or applicable legal requirements.
The latest version will be published on this page with the applicable revision date.
## 16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:
PenArtTR
Ünalan Mah. Alaca Sok. No: 8 D:2
Üsküdar, İstanbul 34700
Türkiye
Email: support@penarttr.com
Phone: +90 553 736 53 57
Website: https://penarttr.com