Shipping Policy
# Shipping Policy
Last updated: August 9, 2026
At PenArtTR, we ship our products to customers around the world. Every order is carefully prepared and securely packaged before shipment.
This Shipping Policy explains our order processing times, estimated delivery times, shipping methods, tracking, and other important shipping information.
## 1. Worldwide Shipping
PenArtTR offers international shipping to many countries worldwide.
Shipping availability, available carriers, and shipping costs may vary depending on the destination and will be displayed or calculated during checkout where applicable.
In some cases, we may be unable to ship to certain countries or regions due to carrier restrictions, customs regulations, or other circumstances outside our control.
## 2. Processing Time
Orders are typically processed within 1–3 business days after payment confirmation.
Business days generally exclude weekends and public holidays.
During holidays, promotional periods, or peak seasons, processing may take slightly longer.
Customized or personalized products may require additional preparation or production time. Where applicable, additional processing information will be provided on the relevant product page or communicated to the customer.
Processing time is separate from shipping and delivery time.
## 3. Shipping Carriers
Depending on the destination, availability, and selected shipping method, orders may be shipped using trusted carriers such as:
- FedEx
- UPS
- DHL
- National postal services, where applicable
The carrier used for an order may vary depending on the destination and shipping service available.
## 4. Order Tracking
When tracking is available, a tracking number or tracking information will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after shipment.
Tracking updates and delivery scans are provided by the shipping carrier and may occasionally experience delays.
## 5. Estimated Delivery Times
Estimated delivery times after shipment are generally:
- Europe: 2–7 business days
- North America: 3–10 business days
- Asia: 3–10 business days
- Other countries: 5–15 business days
These delivery times are estimates and are not guaranteed.
Actual delivery times may vary depending on the destination, customs clearance, local postal or courier services, weather conditions, public holidays, carrier delays, or other circumstances outside our reasonable control.
## 6. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country or relevant authorities.
Unless explicitly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.
PenArtTR does not control customs charges imposed by destination countries.
Customers are responsible for complying with applicable import requirements in their destination country.
Customs procedures may also cause additional delivery delays.
## 7. Shipping Costs
Shipping costs, where applicable, are determined based on factors such as the destination, package details, and available shipping method.
The applicable shipping charge will be displayed or calculated during checkout before the customer completes the purchase.
Any promotional free-shipping offer, if available, will be subject to the conditions displayed on our website at the time of purchase.
## 8. Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before completing your purchase.
If you notice an error in your shipping address, contact us as soon as possible at support@penarttr.com.
We will make reasonable efforts to update the address before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
PenArtTR is not responsible for delays or additional shipping costs resulting from incorrect or incomplete address information provided by the customer, except where otherwise required by applicable law.
## 9. Delivery Attempts and Unclaimed Packages
Customers are responsible for monitoring tracking information and accepting delivery where required.
If a package is returned to us because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or failure to collect the package, please contact us so that we can determine the available options.
Additional shipping charges may apply if the customer requests reshipment, except where the delivery problem resulted from an error by PenArtTR or where otherwise required by applicable law.
## 10. Lost Packages
If your package appears to be lost during transit, please contact us at support@penarttr.com with your order number.
We will review the available tracking information and, where appropriate, work with the shipping carrier to investigate the shipment.
If a shipment is confirmed as lost, we will provide an appropriate solution in accordance with the circumstances, our applicable policies, and applicable law.
## 11. Damaged Packages
If your order arrives damaged, please contact us as soon as possible, preferably within 7 days of delivery.
Please provide:
- Your order number;
- A description of the damage;
- Clear photographs of the product;
- Clear photographs of the external and internal packaging where relevant.
Please retain the product and packaging while we review your request, as they may be required for a carrier investigation.
We will review the issue and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.
## 12. Delayed Shipments
Occasionally, shipments may be delayed due to customs procedures, carrier disruptions, severe weather, holidays, or other circumstances outside our reasonable control.
If your order is significantly delayed, please contact us at support@penarttr.com and we will assist you in reviewing the shipment status.
## 13. Returns
Shipping-related returns and refunds are handled according to our Returns & Refunds Policy.
Please review our Returns & Refunds Policy for information regarding return eligibility, return shipping costs, damaged or incorrect products, exchanges, and refunds.
## 14. Contact Us
If you have any questions regarding shipping or delivery, please contact us:
PenArtTR
Ünalan Mah. Alaca Sok. No: 8 D:2
Üsküdar, İstanbul 34700
Türkiye
Email: support@penarttr.com
Phone: +90 553 736 53 57
Website: https://penarttr.com