Returns & Refunds

Return Eligibility

We want you to be satisfied with your purchase.

You may request a return within 30 days of receiving your order, provided that:

• The item is unused and in its original condition.
• The product is returned in its original packaging.
• Proof of purchase is provided.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

• Customized or personalized products
• Used products
• Products damaged by improper use
• Gift cards (if applicable)

Return Shipping

Unless the product is defective or an incorrect item was sent, customers are responsible for return shipping costs.

We recommend using a trackable shipping service.

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 7 days after delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the product and packaging

We will review your request and provide an appropriate solution.

Refund Process

Once the returned item has been received and inspected, we will notify you regarding the approval of your refund.

If approved, the refund will be issued to the original payment method.

Depending on your payment provider, refunds may take 5–10 business days to appear in your account.

Exchanges

If you wish to exchange an item, please contact us before returning your order.

Exchange requests are subject to product availability.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: support@penarttr.com