Terms of Service
# Terms of Service
Last updated: August 9, 2026
Welcome to PenArtTR. By accessing or using our website, https://penarttr.com, you agree to be bound by these Terms of Service. Please read these terms carefully before using our website or placing an order.
## 1. General
These Terms of Service govern your use of the PenArtTR website and all purchases made through our online store.
By using this website, you confirm that you are at least 18 years old or have permission from a parent or legal guardian.
You agree not to use our website or products for any unlawful or unauthorized purpose.
## 2. Products
We strive to provide accurate product descriptions, specifications, pricing, availability, and images.
Some of our products are handmade. Because of the nature of handmade products and natural materials, slight differences in color, wood grain, texture, dimensions, or handcrafted details may occur. These natural variations do not necessarily constitute a defect.
We reserve the right to update or modify product information, pricing, and availability when necessary.
## 3. Orders
All orders are subject to acceptance and product availability.
After placing an order, customers are responsible for providing accurate billing, shipping, and contact information.
We reserve the right to refuse or cancel an order in cases involving suspected fraud, incorrect pricing, payment issues, product availability errors, or other exceptional circumstances.
If we cancel an order after payment has been received, the applicable amount will be refunded according to the original payment method, subject to our refund procedures.
## 4. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible at support@penarttr.com.
We will make reasonable efforts to process cancellation requests before an order has been prepared or shipped.
Once an order has been shipped, cancellation may no longer be possible. In such cases, the applicable terms of our Returns & Refunds Policy will apply.
Customized or personalized orders may not be eligible for cancellation once production or customization has started.
## 5. Pricing
All prices displayed on our website are shown in the currency selected or displayed on the website.
We make reasonable efforts to ensure that product prices are accurate. If a pricing error is identified after an order has been placed, we may contact the customer before processing the order.
For international orders, customs duties, import taxes, or other charges imposed by the destination country may apply. Unless otherwise stated, these charges are the responsibility of the customer.
## 6. Payments
Payments are processed securely through the payment methods and payment providers made available during checkout.
PenArtTR does not store complete payment card information.
An order may be processed only after the applicable payment has been successfully authorized or confirmed.
## 7. Shipping and Delivery
Orders are shipped according to the shipping options and destinations available on our website.
Processing and delivery times are estimates and may vary depending on the destination, customs clearance, courier operations, weather conditions, public holidays, or other circumstances outside our reasonable control.
Customers are responsible for providing a complete and accurate delivery address.
Please refer to our Shipping Policy for detailed information about processing times, estimated delivery times, shipping methods, and international shipments.
## 8. Returns, Exchanges, and Refunds
Returns, exchanges, and refunds are handled according to our Returns & Refunds Policy.
Please review our Returns & Refunds Policy before making a purchase.
Customized or personalized products may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify for a return under applicable law or our Returns & Refunds Policy.
Nothing in these Terms is intended to limit any mandatory consumer rights provided under applicable law.
## 9. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible at support@penarttr.com.
Please provide your order information and, where appropriate, photographs showing the issue so that we can evaluate the request and provide an appropriate solution in accordance with our Returns & Refunds Policy and applicable law.
## 10. Accuracy of Information
We make reasonable efforts to ensure that the information presented on our website is accurate and up to date.
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, availability, shipping, or other information.
We reserve the right to correct such errors and update information when necessary.
## 11. Third-Party Services
Our website may use third-party service providers for services such as website hosting, payment processing, shipping, analytics, and other functions necessary to operate our online store.
The use of certain third-party services may also be subject to the terms and privacy policies of those providers.
## 12. Intellectual Property
Unless otherwise stated, website content owned by PenArtTR, including original text, product descriptions, photographs, logos, graphics, and designs, is protected by applicable intellectual property laws.
Such content may not be copied, reproduced, distributed, or used for commercial purposes without prior written permission from PenArtTR, except where permitted by applicable law.
## 13. Prohibited Uses
You may not use our website:
- For unlawful or fraudulent activities;
- To violate applicable laws or regulations;
- To infringe upon intellectual property rights;
- To transmit malicious code, viruses, or other harmful material;
- To interfere with the security or operation of the website;
- To provide false or misleading information during checkout or account registration.
## 14. Limitation of Liability
To the extent permitted by applicable law, PenArtTR shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website or products.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
## 15. Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy for information about how we collect, use, and protect personal information.
## 16. Governing Law
These Terms of Service shall be governed by the applicable laws of the Republic of Türkiye.
Any mandatory consumer protection rights that apply to customers based on applicable law remain unaffected.
## 17. Changes to These Terms
We may update these Terms of Service when necessary to reflect changes to our business, services, policies, or applicable legal requirements.
The latest version of these Terms will be published on this page together with the applicable update date.
## 18. Contact Us
If you have any questions regarding these Terms of Service, your order, or our policies, please contact us using the information below:
PenArtTR
Ünalan Mah. Alaca Sok. No: 8 D:2
Üsküdar, İstanbul 34700
Türkiye
Email: support@penarttr.com
Phone: +90 553 736 53 57
Website: https://penarttr.com